aqujili Privacy Policy

1 Introduction

aqujili is a Philippines-focused online casino and sports betting platform serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond. We are committed to protecting the privacy and security of every player who interacts with our platform — from the moment you visit aqujili.app to the time you place your first bet and beyond.

This Policy applies to all personal data collected through the aqujili website, mobile site, and any related applications or services. It covers data collected during account registration, identity verification (KYC), deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, or USDT, and your ongoing use of the aqujili gaming platform.

aqujili acts as the Data Controller for your personal information as defined under the Data Privacy Act of 2012. Our designated Data Protection Officer (DPO) can be contacted at the email address provided in Section 14 of this Policy.

2 Personal Data We Collect

aqujili collects personal data in the following categories, depending on how you interact with our platform:

2.1 Registration Data

When you create an aqujili account, we collect: your full legal name, date of birth, nationality, residential address in the Philippines, mobile number, and email address. This information is required to open and maintain your account and to verify that you meet the 21+ age requirement mandated by PAGCOR.

2.2 Identity Verification (KYC) Data

To comply with PAGCOR's anti-money laundering (AML) and Know Your Customer (KYC) obligations, aqujili collects copies of government-issued identification documents such as your Philippine Passport, SSS ID, Driver's License, PhilHealth ID, or UMID card. We may also collect proof of address documents such as utility bills or barangay certificates, and selfie photos for liveness verification purposes.

2.3 Financial Data

aqujili collects the information necessary to process your deposits and withdrawals, including your GCash-registered mobile number, PayMaya account details, bank account name and number for BPI, BDO, or Metrobank transfers, and USDT wallet address where applicable. We do not store complete payment credentials — sensitive payment data is tokenised and handled by our certified payment processing partners.

2.4 Transaction and Gaming Data

We collect records of all deposit and withdrawal transactions, game play history (including bets placed, games played, outcomes, and session durations), bonus claims and wagering activity, and responsible gaming tool settings such as deposit limits, loss limits, and self-exclusion status.

2.5 Device and Technical Data

When you access aqujili.app, our systems automatically collect technical data including your IP address, device type and model, operating system, browser type and version, referring URL, pages visited, session timestamps, and approximate geographic location derived from your IP address.

2.6 Communications Data

We retain records of communications between you and the aqujili support team via live chat, email, and any other support channel. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.

3 How We Use Your Personal Data

aqujili uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your aqujili player account, including processing your aqujili Login credentials and account settings.
• Payment Processing: To process deposits via GCash, PayMaya, BPI, BDO, Metrobank, and USDT, and to process withdrawal requests back to your verified payment methods.
• KYC and AML Compliance: To verify your identity, confirm your age (21+ as required by PAGCOR), and satisfy anti-money laundering obligations under Philippine law and PAGCOR regulations.
• Platform Delivery: To provide you with access to JILI slots, live dealer games, Dragon Tiger, bingo, sports betting on PBA and international leagues, and all other aqujili gaming services.
• Responsible Gaming: To monitor your gaming activity in connection with responsible gaming obligations, including enforcing deposit limits, loss limits, cooling-off periods, and self-exclusion requests.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited conduct described in our Terms and Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and provide ongoing support via live chat and email at [email protected].
• Marketing Communications: Where you have provided explicit consent, to send you information about aqujili promotions, bonuses, new game releases, and special offers. You may withdraw this consent at any time through your account settings or by contacting support.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the aqujili platform, optimising game performance, and enhancing the overall player experience for Filipino bettors.
• Legal and Regulatory Obligations: To comply with applicable Philippine laws, PAGCOR directives, NPC requirements, court orders, and other lawful regulatory demands.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, aqujili processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the aqujili Terms and Conditions — including account creation, payment processing, and game delivery — is necessary to fulfil our contract with you.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AML obligations under Republic Act No. 9160 (Anti-Money Laundering Act), the Data Privacy Act of 2012, and any other applicable Philippine legislation.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics where our legitimate interests do not override your privacy rights.
• Consent: Processing for direct marketing communications, where we rely on your explicit opt-in consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5 Data Sharing and Disclosure

aqujili does not sell, rent, or trade your personal data. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

5.1 Payment Service Providers

We share the minimum necessary financial data with our payment partners — including GCash, PayMaya, and partner banks (BPI, BDO, Metrobank) — solely for the purpose of processing your deposits and withdrawals. These partners are bound by their own privacy policies and applicable Philippine financial regulations.

5.2 Game Content Providers

To deliver games on the aqujili platform, we work with licensed game studios including JILI Games and Pragmatic Play. These providers may receive aggregated session data and player identifiers in pseudonymised form to enable game delivery, RTP auditing, and live dealer services. They do not receive your full KYC data or payment details.

5.3 Regulatory Authorities

aqujili is obligated to disclose player information to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities when required by law, regulation, court order, or official directive.

5.4 Identity Verification Partners

We use certified third-party KYC technology partners to assist with document verification and liveness checks. These partners process your KYC documents under strict data processing agreements and are prohibited from using your data for any purpose other than identity verification on behalf of aqujili.

5.5 Professional Advisers

aqujili may share relevant data with our legal advisers, auditors, and compliance consultants where necessary to obtain professional advice or to defend or establish legal claims. Such parties are bound by confidentiality obligations.

6 Cookies and Tracking Technologies

The aqujili platform uses cookies and similar technologies to deliver a functional, personalised, and secure gaming experience. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the aqujili platform to function. They manage your login session, maintain your account authentication state, and enable core platform features. They cannot be disabled without breaking the platform.
• Functional Cookies: These cookies remember your preferences — such as language settings, game lobby filters, and responsible gaming limit configurations — so that your experience is consistent across sessions.
• Analytics Cookies: With your consent, aqujili uses internal analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues may occur. This data is aggregated and anonymised before analysis.
• Security Cookies: These cookies support fraud detection and account security functions, including device fingerprinting to identify suspicious login attempts and automated bot activity.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the aqujili platform. A detailed cookie notice is displayed upon your first visit to aqujili.app.

7 Data Retention

aqujili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data subject to an active regulatory investigation or legal hold will be retained until the matter is resolved, regardless of the standard retention period.

8 Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by aqujili:

• Right to Be Informed: You have the right to be informed about the personal data aqujili collects about you and the purposes for which it is processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data aqujili holds about you. We will respond to verified access requests within 15 business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name, date of birth, and identity-related corrections, supporting documentation will be required.
• Right to Erasure: You may request that aqujili delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal and regulatory retention obligations. Note that PAGCOR and AML regulations require us to retain certain data for a minimum of five years post-account closure regardless of erasure requests.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
• Right to Data Portability: You may request that aqujili provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Lodge a Complaint: If you believe aqujili has processed your personal data in violation of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

9 Data Security

aqujili implements a layered security programme to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include:

• AES-256 encryption for all personal data stored at rest on aqujili servers.
• TLS 1.3 encryption for all data transmitted between your browser or device and the aqujili platform.
• Tokenisation of payment credentials — GCash numbers, bank account details, and USDT wallet addresses are never stored in plain text.
• Multi-factor authentication (MFA) for aqujili staff with access to player data systems.
• Role-based access controls that restrict employee access to personal data to those with a legitimate operational need.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• 24/7 security monitoring of aqujili infrastructure with automated intrusion detection and alerting.

While aqujili takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your aqujili account, enable two-factor authentication from your account settings, and contact support immediately at [email protected] if you suspect any unauthorised access to your account.

10 Children's Privacy

The aqujili platform is strictly restricted to individuals aged 21 years and above, as mandated by PAGCOR regulations governing online gambling in the Philippines. aqujili does not knowingly collect personal data from persons under the age of 21.

If aqujili discovers or is notified that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended, all funds will be returned to the original deposit source, and all personal data associated with the underage account will be securely deleted, except where retention is required for regulatory reporting to PAGCOR.

If you are a parent or guardian and believe that your child under the age of 21 may have registered an account on the aqujili platform, please contact us immediately at [email protected] so that we can take appropriate action.

11 International Data Transfers

aqujili's primary data processing infrastructure is located within the Philippines. However, certain service providers — including game content providers and KYC technology partners — may process data on servers located outside the Philippines.

Where personal data is transferred outside the Philippines, aqujili ensures that appropriate safeguards are in place, including contractual data processing agreements that impose obligations on recipient parties equivalent to those required under the Data Privacy Act of 2012. Such transfers are made only to the extent necessary for the provision of aqujili services to you.

aqujili does not transfer personal data to jurisdictions that do not provide adequate levels of data protection without first implementing appropriate contractual safeguards, in compliance with NPC guidelines on cross-border data flows.

12 Third-Party Links

The aqujili platform may contain references to PAGCOR, game providers, or other industry-related entities in the context of regulatory and gaming information. This Privacy Policy applies solely to the aqujili platform and the personal data processed by aqujili as Data Controller.

aqujili is not responsible for the privacy practices of any third-party websites, services, or platforms. If you visit any external website referenced in aqujili content, you should review that website's own privacy policy before providing any personal information.

13 Updates to This Privacy Policy

aqujili reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, Philippine legal requirements, PAGCOR regulatory updates, or NPC guidance. When material changes are made, we will notify registered players via the email address associated with their aqujili account and display a prominent notice on the aqujili platform for a period of at least 14 days before the updated Policy takes effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically. Your continued use of the aqujili platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

If you do not agree with any changes to this Privacy Policy, you should stop using the aqujili platform and contact support to request account closure and deletion of your data (subject to applicable regulatory retention obligations).

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aqujili handles your personal data, please contact our Data Protection Officer:

For responsible gaming concerns, including self-exclusion requests and problem gambling support, please visit the aqujili Responsible Gaming page, or contact our 24/7 support team directly at [email protected].