aqujili Terms & Conditions

1 Definitions

Throughout these Terms, the following definitions apply:

• "Platform" means the aqujili website, mobile site, and any application through which aqujili services are delivered.
• "Account" means the registered player account created by you on the Platform.
• "Balance" means the real-money funds held in your aqujili Account wallet, denominated in Philippine Peso (PHP).
• "Bonus Funds" means any promotional credits, free bets, free spins value, or other non-cash incentives credited to your Account by aqujili.
• "KYC" means Know Your Customer — the identity and age verification process required by PAGCOR regulations and aqujili's internal compliance programme before withdrawals can be processed.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government authority responsible for regulating online gaming in the Philippines.
• "Wagering Requirement" means the number of times a bonus amount must be bet before it or any associated winnings can be withdrawn.
• "Prohibited Territory" means any jurisdiction in which accessing or using the aqujili Platform is illegal or restricted under applicable law.

2 Acceptance of Terms

By accessing the aqujili Platform, registering an Account, or placing any bet or wager, you confirm that:

• You have read, understood, and agree to be bound by these Terms and all other policies referenced herein, including the aqujili Privacy Policy and Responsible Gaming Policy.
• You are acting on your own behalf and not on behalf of a third party.
• You have the legal capacity to enter into a binding agreement under the laws of the Philippines.
• You understand that gambling involves real money and the risk of losing funds you deposit.

These Terms are effective from the date you first access the Platform and remain in force until your Account is closed, whether by you or by aqujili.

3 Eligibility

3.1 Age Requirement

You must be at least 21 years of age to register and use the aqujili Platform. This is the minimum legal age for online gambling in the Philippines as mandated by PAGCOR regulations. aqujili strictly enforces this requirement and will suspend and permanently close any Account found to belong to a player under the age of 21. Any balance associated with an underage Account will be returned to the original deposit source and any winnings will be forfeited.

3.2 Geographic Restriction

The aqujili Platform is intended for use by players physically located in the Philippines. Players accessing the Platform from jurisdictions where online gambling is prohibited are in violation of these Terms and may be subject to Account closure and fund forfeiture.

3.3 Excluded Persons

The following persons are not eligible to hold an aqujili Account:

• Persons under 21 years of age.
• Persons who are self-excluded from aqujili or from other PAGCOR-regulated platforms.
• Current employees, contractors, and immediate family members of aqujili or its affiliated entities.
• Persons who have previously had an aqujili Account permanently closed for violations of these Terms.

4 Account Registration

4.1 One Account Per Player

Each player is permitted to hold only one active aqujili Account. Operating multiple Accounts — whether under the same or different identities — is strictly prohibited. If aqujili detects duplicate Accounts linked to the same player, all associated Accounts may be closed and any outstanding balances forfeited, particularly if bonus abuse is identified.

4.2 Accuracy of Information

You must provide accurate, current, and complete information when registering your aqujili Account, including your full legal name, date of birth, residential address in the Philippines, and a valid contact number or email address. You must promptly update your Account information if any details change. aqujili reserves the right to request supporting documentation to verify the accuracy of any information provided at registration.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your aqujili Login credentials, including your username and password. You must not share your credentials with any other person. aqujili will never request your password through any channel, including live chat, email, or telephone. If you suspect that your Account has been accessed by an unauthorised party, you must contact aqujili support immediately at [email protected].

5 KYC Verification

aqujili is required by PAGCOR regulations to conduct identity verification (KYC) on all players before processing withdrawals. The KYC process may require you to submit the following documents:

• A government-issued photo ID — such as a Philippine Passport, SSS ID, PhilHealth ID, Driver's License, PRC ID, or UMID card.
• Proof of residential address — such as a recent utility bill, bank statement, or barangay certificate issued within the last 90 days.
• Proof of payment method ownership — such as a screenshot of your GCash or Maya account showing your registered name, where relevant.

KYC documents must be clear, unaltered, and in full colour. Submissions containing edited, expired, or fraudulent documents will result in immediate Account suspension and referral to PAGCOR's anti-fraud unit.

aqujili aims to complete KYC verification within two (2) business days of receiving a complete document set. Players who have not yet completed KYC may deposit and play normally, but withdrawals will be held pending verification completion.

6 Deposits

6.1 Accepted Payment Methods

aqujili accepts deposits via the following methods: GCash, PayMaya, BPI Online Banking, BDO Online Banking, Metrobank Online Banking, and USDT (cryptocurrency). All deposits are processed in Philippine Peso (PHP) unless otherwise stated for USDT transactions, which will be converted at the prevailing exchange rate at the time of deposit.

6.2 Minimum Deposit

The minimum deposit amount on aqujili is ₱100 across all accepted payment methods. There is no maximum deposit limit by default, though aqujili reserves the right to apply account-level limits in accordance with responsible gaming obligations or regulatory requirements.

6.3 Deposit Processing

GCash and PayMaya deposits are typically credited to your aqujili Account within 60 seconds. Bank transfer deposits via BPI, BDO, and Metrobank may take up to 30 minutes during business hours. If a deposit does not appear in your Account balance within the stated timeframe, contact aqujili support with your transaction reference number.

6.4 Failed Deposits

aqujili is not responsible for deposit failures caused by your payment provider, insufficient funds in your source account, or technical issues on the part of GCash, PayMaya, or your bank. In the event that funds are debited from your payment account but not credited to your aqujili Balance, please contact support immediately with proof of the debit transaction.

7 Withdrawals

7.1 Withdrawal Eligibility

To request a withdrawal from your aqujili Account, you must have completed KYC verification and have a verified payment method on file. Withdrawals will only be processed back to a payment method that matches the name on your aqujili Account — we do not process withdrawals to third-party accounts.

7.2 Processing Times

aqujili processes withdrawal requests within one (1) business day for verified accounts. GCash and PayMaya withdrawals are typically received by the player within a few hours of processing. Bank transfer withdrawals to BPI, BDO, and Metrobank may take up to two (2) business days to appear in your bank account depending on your bank's clearing times.

7.3 Minimum Withdrawal

The minimum withdrawal amount is ₱500. Withdrawals below this threshold will not be processed. There is no maximum single withdrawal limit, though aqujili reserves the right to process large withdrawals in tranches and to request additional verification documentation for withdrawal amounts that trigger enhanced due diligence thresholds.

7.4 Bonus Wagering Prior to Withdrawal

If your Account Balance includes active Bonus Funds that have not yet met their Wagering Requirement, your withdrawal amount may be limited to your real-money Balance only. The Bonus Funds and any associated winnings will remain in your Account until the Wagering Requirement is satisfied, forfeited, or until you cancel the active bonus. Please review the specific terms of each promotion before requesting a withdrawal.

8 Bonuses & Promotions

8.1 General Bonus Terms

All bonuses, free bets, free spins, reload offers, and cashback promotions offered by aqujili are subject to the specific terms published alongside each promotion, as well as these general bonus terms. In the event of a conflict, the specific promotion terms take precedence.

8.2 Wagering Requirements

Unless explicitly stated otherwise in the promotion's specific terms, all aqujili bonuses carry a standard wagering requirement of 30x the bonus amount before the bonus or any winnings derived from it can be converted to real-money and withdrawn. Wagering contributions vary by game type — slots typically contribute 100%, while live dealer games may contribute at a reduced rate as specified in the promotion terms.

8.3 Bonus Abuse

aqujili actively monitors for bonus abuse, which includes but is not limited to: creating multiple Accounts to claim welcome bonuses repeatedly; using low-variance betting strategies specifically to satisfy wagering requirements; placing offsetting bets across outcomes to guarantee profit from bonus funds; and sharing bonus codes in ways that violate the distribution terms. Confirmed bonus abuse will result in the cancellation of all active bonuses, forfeiture of associated winnings, and may result in permanent Account closure.

8.4 Bonus Expiry

All bonuses issued by aqujili carry an expiry date. Unless specified otherwise, bonuses and any associated winnings that have not been withdrawn before the expiry date will be automatically removed from your Account. aqujili is not obligated to extend bonus expiry periods under any circumstances.

9 Games & Fair Play

All casino games available on the aqujili Platform — including JILI slots, Pragmatic Play titles, live dealer baccarat, Dragon Tiger, blackjack, roulette, and bingo — use certified Random Number Generator (RNG) technology or live dealer streaming from certified studios. Game fairness is independently audited by our game providers and is subject to oversight under PAGCOR's regulatory framework.

Published Return to Player (RTP) percentages for all slot titles are accurate representations of the long-run theoretical return. Individual session results will vary and may be significantly higher or lower than the stated RTP — this is the normal behaviour of RNG-based games and does not constitute a malfunction or system error.

In the event of a game malfunction — including but not limited to disconnection, server error, or display glitch — all bets placed during the malfunction period are void and any affected stakes will be returned to the player's Balance. aqujili is not liable for losses incurred due to technical faults beyond our reasonable control.

10 Prohibited Conduct

The following conduct is strictly prohibited on the aqujili Platform and will result in Account suspension, permanent closure, forfeiture of funds, and where appropriate, reporting to PAGCOR and law enforcement authorities:

• Using automated betting software, bots, scripts, or any artificial intelligence tools to place bets on your behalf.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage — any winnings derived from known exploits will be voided.
• Collusion with other players to fix the outcome of a game or to share strategy information in real-time during live dealer sessions.
• Money laundering — using the aqujili Platform to deposit, wager, and withdraw funds as a method of obscuring the origin of illicit money.
• Using stolen, fraudulently obtained, or unauthorised payment methods to fund your Account.
• Impersonating another player, aqujili staff member, or any other person.
• Accessing the Platform from a Prohibited Territory using a VPN, proxy, or other circumvention tool.
• Any form of harassment, abuse, or threatening behaviour directed at aqujili staff or other players via live chat or any other communication channel.

11 Responsible Gaming

aqujili is committed to providing a safe and responsible gaming environment for all Filipino players. We recognise that for some players, gambling can become problematic, and we have built a comprehensive set of tools to help players stay in control.

The following responsible gaming tools are available to all aqujili Account holders directly from their Account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your aqujili Account.
• Loss Limits: Set a ceiling on net losses over a defined period, after which further play is paused until the limit period resets.
• Session Time Reminders: Receive on-screen prompts after a specified duration of continuous play.
• Cooling-Off Periods: Temporarily suspend your Account for 24 hours, 7 days, or 30 days without permanently closing it.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the aqujili Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of six months.
• Reality Checks: Periodic on-screen notifications displaying your session duration and net balance movement.

Players who require support with problem gambling are encouraged to visit the aqujili Responsible Gaming page for detailed guidance and access to professional support resources available to players in the Philippines.

12 Intellectual Property

All content on the aqujili Platform — including but not limited to the aqujili brand name, logo, website design, game interfaces, promotional graphics, copy, and software — is the intellectual property of aqujili or its licensed partners and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the express prior written consent of aqujili.

13 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, aqujili's total liability to you for any claim arising out of or in connection with your use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you into your aqujili Account in the 30 days immediately preceding the event giving rise to the claim.

aqujili shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of opportunity, arising out of your use of or inability to use the Platform, even if aqujili has been advised of the possibility of such damages.

aqujili does not guarantee uninterrupted, error-free access to the Platform and accepts no liability for losses attributable to Platform downtime, scheduled maintenance, or circumstances beyond our reasonable control including natural disasters, government actions, or third-party service failures.

14 Termination & Account Closure

14.1 Closure by You

You may request closure of your aqujili Account at any time by contacting our support team at [email protected]. Before closing your Account, any remaining real-money Balance will be withdrawn to your verified payment method, provided all KYC requirements have been satisfied and no active wagering restrictions apply. Accounts undergoing self-exclusion cannot be closed and reopened within the minimum exclusion period.

14.2 Closure by aqujili

aqujili reserves the right to suspend or permanently close any Account, with or without prior notice, in the event of: a violation of these Terms; suspected fraud or money laundering; failure to complete KYC verification within a reasonable period; receipt of a chargeback from your payment provider; or receipt of a directive from PAGCOR or another competent regulatory authority. In cases of confirmed fraud, associated balances may be forfeited.

15 Governing Law & Dispute Resolution

These Terms and any disputes arising from your use of the aqujili Platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and aqujili, you should first contact our support team at [email protected] to attempt an informal resolution. aqujili aims to resolve all player complaints within five (5) business days of receipt.

If a dispute cannot be resolved informally, it may be escalated to PAGCOR's designated dispute resolution process for online gaming complaints. Both parties agree to engage in good faith with any PAGCOR-facilitated mediation before pursuing formal legal proceedings.

16 Amendments to These Terms

aqujili reserves the right to amend, update, or replace these Terms at any time. When material changes are made, aqujili will notify registered players via the email address associated with their Account and will display a prominent notice on the Platform for a period of not less than 14 days before the updated Terms take effect.

Your continued use of the aqujili Platform following the effective date of any amended Terms constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the Platform and request Account closure before the effective date.

The most current version of these Terms is always available on the aqujili website at aqujili.app/terms-conditions. It is your responsibility to review the Terms periodically. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

17 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the aqujili Platform, please contact our support team:

For regulatory matters and escalated complaints, aqujili operates under a PAGCOR-regulated framework. Players may contact PAGCOR directly through the official PAGCOR website if they believe a complaint has not been adequately resolved by aqujili's internal process.